Client Partner Cloud Services
Job Description

smartShift Technologies is looking for a seasoned Client Partner Cloud Services to join our team in The USA.

  • Ensuring customer success and business growth through relentless portfolio analysis and account management.
  • Owning the end-to-end sales process – writing proposals, an organization of pursuit team, review and delivery of proposal content, closing the deal.
  • Developing close relationships with customers through regular visits. Identify new business opportunities and create a tactical plan to deliver value to customers.
  • Overall responsibility for customer satisfaction, including accountability for all deliverables. Serve as an escalation point for quarterback complex issues or situations.
  • Management of engagement teams (project managers, architects etc.) operating within assigned accounts. Provide coaching and mentorship.
  • Resource planning & forecasting of assigned accounts in collaboration with the global operations manager.
Skills & Experience
  • 3+ years of experience as an Account Manager, Engagement Manager or Client Partner.
  • 5+ years working in the technology consulting, start-up, or managed services industry.
  • Good understanding of Project Management principles, methods, and techniques.
  • Experience working with enterprise customer/projects, especially Cloud related, preferred.
  • Outstanding analytical skills with attention to detail.
  • Excellent written/verbal communication and presentation skills.
  • Negotiation, diplomacy and conflict resolution skills.
  • Bachelor’s Degree in a technical field is preferred.

Boston, Massachusetts, USA