Cloud Managed Services – Systems Engineer
Job Description

smartShift Technologies is looking for an Cloud Managed Services – Systems Engineer to join our team in India.

  • Triage incoming requests/alerts in a professional, courteous manner over the phone, email, and ticketing system
  • Take ownership of tickets and manage them in a logical & methodical manner
  • Log incidents/requests accurately, categorizing and prioritising them in line with team procedures
  • Conduct full & thorough diagnostics with end users to enable first point of contact fault resolutio
  • Ensure all issues are adhered to within defined SLA’s – escalate to internal and external teams as necessary
  • Manage tickets through their entire lifecycle from the first point of contact through to resolution, proactively communicate with the customer
  • Identify and escalate repeat issues or service risks to 2nd level specialists
  • Maintain & upgrade skills by proactively seeking learning opportunities to the shift roster maintained by the team manager
  • Share learnings and knowledge with colleagues
Skills & Experience
  • Manage/Handle incidents/service requests (Escalated by the L1’s or directly known) within the SLA
  • Follow documented processes and workflows provided by higher level support engineers, vendors, or clients etc
  • Collaborate with other domains/teams/vendors in case the incident has a dependency/linkage to other support personnel or outside vendors
  • Track/Review all tickets until they are successfully resolved
  • Intermediate to Advanced level skills to administer MS Windows Server 2008R2/2012R2/2016
  • Intermediate to Advanced level skills to manage Amazon Web Services (AWS) /MS Azure public cloud
  • Intermediate level skills to administer Docker containers on MS Windows Servers
  • Solid experience in Cloud and Virtual Environments
  • Strong in Networking – TCP/IP, DHCP, DNS, NTP, Firewalls
  • Ability to manage and maintain an Active Directory forest infrastructure and administering Active Directory GPOs
  • Ability to troubleshoot common Windows and Active Directory issues
  • Good knowledge of Windows File/Storage Services, SMB, Shared Folders
  • Strong understanding on reviewing/checking server logs for errors and issues, resolving as necessary
  • Good understanding on various backup strategies/tools to ensure the business continuity
  • Good understanding of System hardening, applying/managing security privileges
  • Experience with PowerShell Scripting
  • Working knowledge on implementing/configuring various Database/Applications/Web solutions on MS Windows Server Systems
  • Carry out systematic approach to problem solving/troubleshooting
  • Ability to manage multiple priorities, multi-task and manage time efficiently and effectively
  • Microsoft Server Technologies Administration Certifications
  • AWS Certified Solutions Architect – Associate certification
  • Train L1 support team/new joiners
  • ITIL V3 Certification
  • BE/MCA or equivalent area
  • 4 to 6 years’ experience in Windows Server Administration
Bengaluru, India