Cloud Managed Services – Systems Engineer (Windows)
Company Description

smartShift Technologies is a business transformation company with experience in transforming and managing hundreds of mission critical applications of market-leading organizations of all sizes – early stage start-ups, mid-market enterprises and Fortune 1000 corporations. We are leading the enterprise software management revolution. Through our innovation in automation, we have radically changed the way companies transform and manage their enterprise systems. We have proprietary technology in automated code transformation that has been utilized in SAP to revolutionize updates to Fortune 500 companies. We also deliver large scale cloud transformation projects along with continued managed services in Amazon Web Services, Microsoft Azure, and other leading cloud technologies.

Our working culture combines the meritocratic approach of responsibility and compensation with swarm intelligence: we work as one team concentrating on deliverables under situational leadership. At smartShift our customers are in the center of our activities and we take the risk to get actual results for them. We live in an open and transparent culture which means we are honest with ourselves. Nevertheless, each team member embodies and appreciates accountability and reliability following the principle “I will be the change I seek”.

At smartShift, you will have the opportunity to work in a unique startup atmosphere – learning something new every day while still experiencing top of the line delivery. We like to dress casual, work smart, and constantly challenge the status quo. smartShift Technologies is headquartered in Boston (USA), with offices in Bengaluru (India), and Mannheim (Germany).

We are an ISO 2001-2013 compliant organization and emphasize on information security of our clients.

Job Description

smartShift Technologies is looking for an Cloud Managed Services – Systems Engineer (Windows) to join our team in India.

Responsibilities
  • Triage incoming requests/alerts in a professional, courteous manner over the phone, email, and ticketing system
  • Take ownership of tickets and manage them in a logical & methodical manner
  • Log incidents/requests accurately, categorizing and prioritising them in line with team procedures
  • Conduct full & thorough diagnostics with end users to enable first point of contact fault resolutio
  • Ensure all issues are adhered to within defined SLA’s – escalate to internal and external teams as necessary
  • Manage tickets through their entire lifecycle from the first point of contact through to resolution, proactively communicate with the customer
  • Identify and escalate repeat issues or service risks to 2nd level specialists
  • Maintain & upgrade skills by proactively seeking learning opportunities to the shift roster maintained by the team manager
  • Share learnings and knowledge with colleagues
Skills & Experience
  • Manage/Handle incidents/service requests (Escalated by the L1’s or directly known) within the SLA
  • Follow documented processes and workflows provided by higher level support engineers, vendors, or clients etc
  • Collaborate with other domains/teams/vendors in case the incident has a dependency/linkage to other support personnel or outside vendors
  • Track/Review all tickets until they are successfully resolved
  • Intermediate to Advanced level skills to administer MS Windows Server 2008R2/2012R2/2016
  • Intermediate to Advanced level skills to manage Amazon Web Services (AWS) /MS Azure public cloud
  • Intermediate level skills to administer Docker containers on MS Windows Servers
  • Solid experience in Cloud and Virtual Environments
  • Strong in Networking – TCP/IP, DHCP, DNS, NTP, Firewalls
  • Ability to manage and maintain an Active Directory forest infrastructure and administering Active Directory GPOs
  • Ability to troubleshoot common Windows and Active Directory issues
  • Good knowledge of Windows File/Storage Services, SMB, Shared Folders
  • Strong understanding on reviewing/checking server logs for errors and issues, resolving as necessary
  • Good understanding on various backup strategies/tools to ensure the business continuity
  • Good understanding of System hardening, applying/managing security privileges
  • Experience with PowerShell Scripting
  • Working knowledge on implementing/configuring various Database/Applications/Web solutions on MS Windows Server Systems
  • Carry out systematic approach to problem solving/troubleshooting
  • Ability to manage multiple priorities, multi-task and manage time efficiently and effectively
  • Microsoft Server Technologies Administration Certifications
  • AWS Certified Solutions Architect – Associate certification
  • Train L1 support team/new joiners
  • ITIL V3 Certification
Qualification
  • BE/MCA or equivalent area
  • 4 to 6 years’ experience in Windows Server Administration
Region
Bengaluru, India