Java Production Support Lead
Company Description

smartShift Technologies is a business transformation company with experience in transforming and managing hundreds of mission critical applications of market-leading organizations of all sizes – early stage start-ups, mid-market enterprises and Fortune 1000 corporations. We are leading the enterprise software management revolution. Through our innovation in automation, we have radically changed the way companies transform and manage their enterprise systems. We have proprietary technology in automated code transformation that has been utilized in SAP to revolutionize updates to Fortune 500 companies. We also deliver large scale cloud transformation projects along with continued managed services in Amazon Web Services, Microsoft Azure, and other leading cloud technologies.

Our working culture combines the meritocratic approach of responsibility and compensation with swarm intelligence: we work as one team concentrating on deliverables under situational leadership. At smartShift our customers are in the center of our activities and we take the risk to get actual results for them. We live in an open and transparent culture which means we are honest with ourselves. Nevertheless, each team member embodies and appreciates accountability and reliability following the principle “I will be the change I seek”.

At smartShift, you will have the opportunity to work in a unique startup atmosphere – learning something new every day while still experiencing top of the line delivery. We like to dress casual, work smart, and constantly challenge the status quo. smartShift Technologies is headquartered in Boston (USA), with offices in Bengaluru (India), and Mannheim (Germany).

We are an ISO 2001-2013 compliant organization and emphasize on information security of our clients.

Job Description

smartShift Technologies is looking for an Java Production Support Lead to join our team in India.

Responsibilities
  • Ability to lead a team of development/application support consultants within the Project
  • Responsible for coordinating between all parties involved in the delivery of application services to the client
  • Accountable for identifying and mitigating risks to the service delivery and proactively address and resolve issues before they impact service levels
  • Accountable for proactive monitoring of application to identify issues before they impact the end users/systems
  • Leading a team of application support engineers, allocating work and follow up on deliverables
  • Accountable for all deliverables happening across shifts for the assigned/allocated project
  • Lead periodic problem analysis meetings with all parties involved in the delivery of application services to the client
  • Working closely with the development team and upskilling the team on a need basis
  • Follow all established processes and procedures for both development, support and maintenance work
  • Lead the deployment and support of complex applications developed in-house or by third-party
  • Escalate issues to next Level of in-house & third-party development teams on complex issues or problems, in a timely manner
  • Facilitate timely and effective remediation for all issues
  • Manage and lead assigned projects to improve operational efficiency
  • Work on Release management of new versions for trading platforms
  • Will need to work across shifts and weekend based on business needs
  • Directly responsible for reporting to smartShift internal leadership and Client teams
Skills & Experience
  • Must have knowledge in standard applications like ElasticSearch and Active-MQ
  • Must have knowledge in application monitoring, change and configuration
  • Must have strong Linux command line knowledge
  • Must have deep understanding of Microservices design and Operation
  • Must have knowledge in Core Java, web applications (REST), SQL databases
  • Must have good hands-on experience and handling system debugging issues as a Lead
  • Familiar with CI/CD build, Jenkins and deployment processes 
  • Able to use GIT, SVN and follow GIT – flow workflow
  • Knowledge of Redhat Openshift is a plus
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Should be ready to take complete ownership of issues and guide it to closure
Qualification
  • BE/MCA or equivalent area
  • 6+ years of software industry experience, 4+ years’ experience as a Java Production Support Engineer
Region
Bengaluru, India