Job Description

Operational Analyst

Providence/Boston

The Role

smartShift Technologies is looking for an Operations Analyst to join our team in the US.

Responsibilities

  • Help us direct growth through pipeline and revenue analysis
  • Enable efficiency through cloud billing analysis and revenue optimization
  • Optimize sales processes through Salesforce reporting
  • Facilitate processes with services and finance for month close, invoicing, and revenue recognition
  • Evaluate operational tools enabling scale
  • Manage relationships and reporting with operations partners
  • Track organizational and team competencies and certifications
  • Organize logistics for management meetings and events
  • Prepare reports and materials for board and investor meetings
  • Plan and manage internal operations initiatives
  • Facilitate data collection & analysis for finance, and operations
  • Design and manage organization performance scorecard
  • Monitor and empower team members usage of critical controls for planning, delivery, finance, IT, and HR
  • Research areas for continuous improvement and recommend solutions
  • Support quarterly incentives/commissions calculations

Skills & Experience

  • Expert analytic skills. Zen master of spreadsheets (Excel, Google Sheets).
  • Able to independently manage initiatives and projects
  • Experience with reporting tools, report creation, and data analysis.
  • Experience with Javascript / Google-Apps-Scripting a plus
  • Additional desirable skills: SQL, salesforce administration, G-Suite administration

Qualifications

  • Business and/or Technical Degree with relevant field experience. MBA is a plus.
  • 3+ years’ experience in professional services consulting and/or business operations
  • Ability to understand and articulate requirements in order to define solutions and benefits
  • Excellent presentation and listening skills to communicate effectively with executive management
  • Demonstrated quick learner and process minded
  • Strong team and individual worker
  • High energy and a positive attitude
  • Analytical, strategic thinker
  • Hands-on mentality and unafraid to take ownership
  • Strong computer skills (MS Office, GSuite)
  • Experience with using salesforce.com is a preference
  • Experience with SAP or in a software/technology consulting work environment a plus

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