Operations Analyst
Company Description

smartShift Technologies is a business transformation company with experience in transforming and managing hundreds of mission critical applications of market-leading organizations of all sizes – early stage start-ups, mid-market enterprises and Fortune 1000 corporations. We are leading the enterprise software management revolution. Through our innovation in automation, we have radically changed the way companies transform and manage their enterprise systems. We have proprietary technology in automated code transformation that has been utilized in SAP to revolutionize updates to Fortune 500 companies. We also deliver large scale cloud transformation projects along with continued managed services in Amazon Web Services, Microsoft Azure, and other leading cloud technologies.

Our working culture combines the meritocratic approach of responsibility and compensation with swarm intelligence: we work as one team concentrating on deliverables under situational leadership. At smartShift our customers are in the center of our activities and we take the risk to get actual results for them. We live in an open and transparent culture which means we are honest with ourselves. Nevertheless, each team member embodies and appreciates accountability and reliability following the principle “I will be the change I seek”.

At smartShift, you will have the opportunity to work in a unique startup atmosphere – learning something new every day while still experiencing top of the line delivery. We like to dress casual, work smart, and constantly challenge the status quo. smartShift Technologies is headquartered in Boston (USA), with offices in Bengaluru (India), and Mannheim (Germany).

We are an ISO 27001:2013 compliant organization and emphasize on information security of our clients.

Job Description

smartShift Technologies is looking for an Operations Analyst  to join our team in India.

  • Help us direct growth through pipeline and revenue analysis
  • Enable efficiency through cloud billing analysis and revenue optimization
  • Optimize sales processes through salesForce reporting
  • Facilitate processes with services and finance for month close, invoicing, and revenue recognition
  • Evaluate operational tools enabling scale
  • Manage relationships and reporting with operations partners
  • Track organizational and team competencies and certifications
  • Organize logistics for management meetings and events
  • Prepare reports and materials for board and investor meetings
  • Plan and manage internal operations initiatives
  • Facilitate data collection & analysis for finance, and operations
  • Design and manage organization performance scorecard
  • Monitor and empower team members usage of critical controls for planning, delivery, finance, IT, and HR
  • Research areas for continuous improvement and recommend solutions
  • Support quarterly incentives / commissions calculations
Skills & Experience
  • Expert analytic skills. Zen master of spreadsheets (Excel, Google Sheets).
  • Able to independently manage initiatives and projects
  • Experience with reporting tools, report creation, and data analysis.
  • Experience with Javascript / Google-Apps-Scripting a plus
  • Additional desirable skills: SQL, salesforce administration, G-Suite administration
  • Business and/or Technical Degree with relevant field experience. MBA is a plus.
  • 3+ years’ experience in professional services consulting and/or business operations
  • Ability to understand and articulate requirements in order to define solutions and benefits
  • Excellent presentation and listening skills to communicate effectively with executive management
  • Demonstrated quick learner and process minded
  • Strong team and individual worker
  • High energy and a positive attitude
  • Analytical, strategic thinker
  • Hands-on mentality and unafraid to take ownership
  • Strong computer skills (MS Office, GSuite)
  • Experience with using salesforce.com is a preference
  • Experience with SAP or in a software/technology consulting work environment a plus

Providence RI / Boston MA